BetBuzz FAQ — All Your Questions Answered in One Place

There are a few common reasons a BetBuzz account may get locked, each with its own solution: Reason 1 — 5 consecutive incorrect password attempts: For your security, BetBuzz automatically locks your account for 30 minutes. Please try again after 30 minutes. To unlock sooner, email support@betbuzz.run — we typically respond within 15 minutes. Reason 2 — Suspicious login detected: If multiple login attempts are detected from a new device or unfamiliar location, the system locks the account as a precaution. You should receive an SMS on your registered mobile — follow the instructions provided. Reason 3 — Suspected policy violation: A verification is underway due to multiple accounts or unusual transactions. Contact support and provide your NID details to resolve this. Fastest Way to Reach Us: Email support@betbuzz.run with the subject line "Account Locked — Unlock Request". Include your registered mobile number and full name. On business days, expect a response within 30 minutes; on holidays, within 2 hours. Live Chat is also available for immediate assistance.

BetBuzz's referral program is straightforward, and both parties benefit: How to Refer:

1. Log in to your BetBuzz account.
2. Go to Profile Settings or the "Refer & Earn" section.
3. Copy your personal referral code or link.
4. Send that link or code to a friend or family member.
5. Once they register through your link and make their first deposit, your reward is credited.

What you get: Earn ৳300 bonus for every successful referral — paid as cash, directly to your wallet. Your friend also receives their own separate Welcome Bonus. Terms in Brief:

• The person you refer must not already have a BetBuzz account — it must be a brand new registration.
• Your friend must make a minimum deposit of ৳500.
• Only one account per mobile number — attempting to claim referral bonuses through multiple accounts of your own will result in both accounts being closed.
• A 1x wagering requirement applies to claim the bonus.

There's no limit on referrals — the more friends you bring in, the more bonuses you earn.

It's a fair and important question. The short answer is yes — both your data and your money are safe at BetBuzz. Full details below: Data Protection: 256-bit SSL (TLS 1.3) encryption is active during registration, login, and every form submission — the same security standard used in international banking. Your name, mobile number, and NID are never sold or shared with third parties. Passwords are never stored in plain text on our servers — only bcrypt hashes are kept. Financial Security: Your wallet balance is kept separate from BetBuzz's operational funds. Transactions via bKash or Nagad go directly through the mobile banking network — no third-party interference is possible. Privacy Policy: BetBuzz will never ask for your password or OTP. If anyone claims to be a BetBuzz staff member and requests this information, it is a scam — report it immediately to support@betbuzz.run. Read more in our Privacy Policy page.

No, BetBuzz allows a maximum of one account per person. This is strictly enforced. Why This Policy Exists: Opening multiple accounts allows bonuses to be claimed more than once, which is unfair to other users. BetBuzz can detect multiple accounts through device fingerprinting, mobile number verification, and KYC data. What happens if you get caught: All accounts are permanently closed. Bonus balances are forfeited. A refund of the original deposited amount is initiated — subject to verification. For family members: Multiple members at the same address or on the same device may each hold a separate account, provided each person has their own mobile number and NID. Contact support for more details on this. If You Can't Remember Your Old Account: If you had an account before, email support@betbuzz.run — it can be recovered. Do not create a new account.

BetBuzz offers both live scores and live streaming — but they are two separate features: Real-Time Scores (for everyone): Sports Events On the page, the "Live" tab shows real-time scores for all ongoing matches. Scores for cricket, football, kabaddi, and more update automatically — no page refresh needed. Live Streaming (when your account has a balance): Live video streaming is available for select cricket and football matches. A minimum account balance of ৳100 is required to access this feature. If a "Watch Live" icon appears next to a match, simply click it to start the stream. Stats & Head-to-Head: Each match page shows the team's recent form, head-to-head record, and key player information — making it easier to decide before you place a bet. Notifications: Tap "Set Reminder" on your preferred match and you'll receive a push notification 30 minutes before kickoff.

Forgot your password? No worries — as long as you have your mobile number, you can set a new one. Here are the steps: Reset password with OTP:

1. Enter Go to page.
2. Click the "Forgot Password?" link.
3. Enter your registered mobile number and tap "Send OTP".
4. Enter the 6-digit OTP sent to your mobile. The code is valid for 5 minutes.
5. Enter your new password twice to confirm. A password of at least 8 characters mixing uppercase letters, lowercase letters, and numbers is recommended.

If you don't receive the OTP: Wait 3 minutes. Check that your number is correct. Make sure your mobile network connection is working. If it still hasn't arrived, tap "Resend". If your mobile number is no longer active: If your registered mobile number has changed, contact support. Your identity will be verified via NID, and your account can be transferred to the new number. After setting a new password, all previous sessions across all devices will be logged out automatically — this is a security measure.

BetBuzz Live Casino features real human dealers — not computer-generated ones. Professional dealers run the games from a studio via live video stream, and you can join in from the comfort of your home. How to get started:

1. Log in to your BetBuzz account and confirm your account balance.
2. "Live Casino" from the menu, or Bet Go to the section.
3. Choose your game — Andar Bahar, Baccarat, Roulette, or Teen Patti.
4. Take a seat at the table. Set your chip amount and place your bet.
5. Once the dealer finishes dealing cards or spinning the wheel, results are displayed instantly.

Popular Live Games:

• Andar Bahar — Simple rules, fast rounds. Minimum bet ৳100.
• Live Baccarat — Bet on Player or Banker. Minimum ৳150.
• Live Roulette — European Roulette. Minimum ৳150.
• Teen Patti — A live three-card game. A favourite among Bangladeshi players.

Network Tips: Live video streaming requires a stable internet connection — Wi-Fi or 4G/5G gives you the best experience. On a weak network, the video may buffer, but your bets remain safe.