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Privacy & Data Protection

BetBuzz Privacy Policy — How Your Personal Information Is Collected and Protected

BetBuzz places your privacy above everything else. On this page, we explain clearly — what information we collect, why we collect it, where it is stored, and what rights you have.

Last Updated: 1 January 2026
What's on This Page
  • What Information We Collect
  • How Your Information Is Used
  • Third-Party Sharing
  • Cookies & Tracking
  • Data Storage & Security
  • Your Rights
  • Contact & Complaints
Table of Contents
If You Have Questions
support@betbuzz.run

1. Introduction

BetBuzz (betbuzz.run) places the utmost importance on the privacy of its users. We believe that when you use BetBuzz, you have the right to know where your personal information goes and how it is used. This Privacy Policy ("Policy") applies to all BetBuzz services — the website, mobile app, and any other related services.

By registering or using BetBuzz's services, you are considered to have agreed to this Privacy Policy. If you disagree with any part of this policy, please refrain from using BetBuzz's services.

In short: BetBuzz never sells your data to third parties. We only collect what is necessary to operate our services, and it is stored with the highest level of security.

2. Information We Collect

BetBuzz collects two types of information — what you provide directly, and what is gathered automatically based on how you use the platform.

What You Provide Directly:

  • Registration Information: Full name, date of birth, mobile number, and password.
  • KYC Information: A copy of your National ID or birth registration certificate, along with a selfie — required solely for age and identity verification before your first withdrawal.
  • Payment Information: bKash, Nagad, or Rocket number — for processing transactions.
  • Support Contact: Information you share with the support team is stored solely for the purpose of resolving your issue.

Automatically Collected Information:

  • Device Information: Device type, operating system, and browser version.
  • Log Data: Login time, IP address, and session duration.
  • Usage Patterns: Which games you've played and for how long, and which pages you've spent the most time on.
  • Cookies & Similar Technologies: Details are discussed in Section 5.
BetBuzz never collects your bank account number, card number, or PIN. bKash and Nagad transactions are processed exclusively through each provider's own secure payment gateway.

3. How We Use Your Information

BetBuzz uses the information it collects only for specific, legitimate purposes. The table below outlines exactly what data is used for and why:

Data Type Purpose of Use
Name & Mobile Number Account creation, login verification, and OTP delivery.
Date of Birth Age Verification (to confirm 18+)
KYC Documents Identity verification, fraud prevention
Payment Number Deposit & Withdrawal Processing
Log & Device Information Security monitoring and detection of unusual login activity.
Usage Patterns Platform improvement, personalised experience

Beyond that, BetBuzz may use your information to send SMS or in-app notifications about new vouchers or offers — however, you can disable these notifications at any time from your account settings.

4. Sharing Information with Third Parties

BetBuzz never sells your personal data. However, limited information may be shared with third parties in specific circumstances:

  • Payment Gateway: Only the information required to complete transactions with bKash, Nagad, and Rocket (mobile number and amount) is shared with them.
  • KYC Verification Service: A registered third-party service provider used for identity verification. They are contractually required to comply with BetBuzz's privacy standards.
  • Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a government authority.
  • Fraud Prevention: In cases of serious fraudulent activity, cooperation with law enforcement authorities may be required.
BetBuzz does not share your information with any advertising networks or data brokers. Any data shared with third parties is limited strictly to what is necessary.

6. Data Retention & Security

All data stored at BetBuzz is kept on high-security servers. The security measures we have in place include:

  • SSL Encryption: Every connection to the website and app is secured with 256-bit SSL encryption.
  • Data Encryption: Sensitive stored data (identity documents, payment numbers) is kept in encrypted form.
  • Access Controls: Only authorised personnel can access specific data, and every access is logged.
  • Regular Security Audits: Regular vulnerability assessments are conducted by independent third-party security specialists.
  • Dual Authentication: Two-factor authentication is mandatory for all staff accessing internal systems.

How Long We Retain Your Data:

  • Active account data — retained for as long as the account remains active.
  • Transaction records — 5 years (legal obligation).
  • KYC documents — up to 3 years after verification.
  • Support communications — 2 years.
  • Upon account closure, personal data is deleted within 6 months (unless retention is required by law).
In the event of a security breach, BetBuzz will notify affected users by email or SMS within 72 hours and take all necessary steps to resolve the issue.

7. Your Rights

As a BetBuzz user, you have several important rights over your own data:

Right to Access Your Information

To find out what information we hold about you, send a request to support@betbuzz.run. We will get back to you within 7 business days.

Right to Correct Your Information

If any of your information is incorrect, you can request a correction through your account settings or by contacting support.

Right to Erasure

If you close your account, all personal data beyond what is required by legal obligations will be deleted within 6 months.

Right to Restrict Processing

To opt out of analytics or marketing data collection, submit a request to our support team.

Right to Data Portability

You can request an export of your transaction and betting history in CSV or PDF format.

Right to Opt Out of Notifications

If you'd prefer not to receive promotional SMS or notifications, you can turn them off at any time from your account settings.

To exercise any of your rights, email us at support@betbuzz.run. We will respond within 7 business days of receiving your request.

8. Minors

BetBuzz strictly does not serve anyone under the age of 18. Date of birth is verified at registration, and age is reconfirmed through KYC before the first withdrawal. Any account found to belong to someone under 18 will be immediately suspended and any deposited balance will be forfeited.

A note for parents — please make sure minors in your household cannot access BetBuzz. If you become aware of any underage account, contact our support team immediately.

9. Policy Changes

BetBuzz may update this Privacy Policy as needed. You will be notified of any significant changes at least 7 days in advance via SMS to your registered mobile number and through the site. Continued use of BetBuzz after any changes are made will be considered acceptance of the updated policy. Previous versions are retained and available upon request.

Current Version
This Privacy Policy was last updated on 1 January 2026.

10. Contact & Complaints

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

  • Email: support@betbuzz.run
  • Support Hours: 24 hours a day, 7 days a week
  • Response Time: Usually within 24 hours; up to 7 business days for complex matters

BetBuzz is fully committed to resolving any privacy-related concerns. If you are not satisfied with the outcome, please reach out to our support team again — every complaint is taken seriously.

How Your Information Flows

In plain terms — four steps from data collection to protection

1
Collection

Only the information strictly necessary for registration, KYC, and transactions is collected.

2
Security

Stored securely using SSL encryption and encrypted databases.

3
Usage

Used solely for operating the service — never for advertising.

4
Deletion

Personal data is deleted after the retention period expires or upon account closure.

Why Your Data Is Safe at BetBuzz

Six Reasons BetBuzz's Privacy Practices Stand Apart

Your Data Is Never Sold

BetBuzz does not sell your information to any advertising network or data broker. This is not just a claim — it is explicitly stated in our policy.

256-Bit SSL Encryption

Every page and transaction is protected by bank-grade SSL encryption. Your data is secured in transit.

Minimal Data Collection

BetBuzz only collects the minimum information strictly necessary to operate the service. Nothing beyond that is ever requested.

Full User Control

You can submit a request to support to view, correct, export, or delete your data at any time. Your data belongs to you.

Defined Retention Period

The retention period for each type of data is clearly defined. Once that period expires, the data is automatically deleted.

Privacy Support

Get support in Bengali for any questions or complaints about your information. We respond within 24 hours.

Start Betting on a Secure Platform

Your information is completely secure with BetBuzz. Register today and get a 100% bonus on your first deposit.

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FAQ

Questions About Bonus Wagering & Deposits Answered

Wagering (also commonly referred to as "rolling" or "playthrough") refers to the total amount you need to bet before a bonus becomes withdrawable. Here's an example to make it clear: Say you deposit ৳1,000 and receive an additional ৳1,000 as a 100% bonus using the code BUZZ100. A 3x wagering requirement on the bonus means that to make that ৳1,000 bonus withdrawable, you need to place a total of ৳3,000 (3x the bonus amount) in total bets. The math is straightforward: bonus amount × wagering multiplier = total bet amount required. A few important points: it doesn't matter whether you win or lose — only the total amount wagered counts. For example, if you place a ৳500 bet and lose, ৳500 is still deducted from your wagering requirement. Your remaining wagering progress is always visible next to your bonus balance in your BetBuzz account, so there's no need to track it separately. The Monday Reload Bonus (MON50) carries just a 2x wagering requirement — regular betting throughout the week is more than enough to clear it.

Bkash or Nagad deposits typically reflect in your BetBuzz balance within 30–90 seconds. If the amount hasn't arrived after 2–3 minutes, please follow the steps below: First, try this: Try refreshing the page. Browser cache can sometimes prevent the latest updates from displaying. If it still doesn't arrive: Check your bKash or Nagad transaction history to see whether the payment was deducted. If it was deducted but hasn't been credited to your BetBuzz account, please contact support and have the following ready:
  • BKash/Nagad Transaction ID (TrxID)
  • Amount & Time
  • Which number you sent from
Email this information to support@betbuzz.run or share it via live chat. Within 2 hours The issue has been resolved. If no payment was deducted, it will be returned automatically — please try again. One important thing to keep in mind: when making a deposit, always send to BetBuzz's designated merchant number. Sending to any other number will not credit your balance, and a refund may take some time to process.
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